LATE POLICIES:
If a client is running late it is important that they notify LASHED BY SHALANI.
Clients are given a grace period of 15 minutes, anything after 15 minutes may be automatically cancelled depending on LASHED BY SHALANI'S availability and other scheduled appointments.
If clients are more than 15 minutes late, I will try my best to accommodate them, but I reserve the right to reschedule the appointment if I am unable to do my work within the time frame allowed. In this instance, the LASHED BY SHALANI reschedule policy goes into effect.
If clients are late to appointments, the full service price will still be charged even though clients may not receive the full set/ service due to their appointment time being lessened.
**Please show up on time, I want you to get the most out of your service.
If you arrive early please wait in the waiting area at the front of the salon. **
RESCHEDULING:
**All appointments must be rescheduled at least 24 hours before an appointment. Appointments that are rescheduled after 24 hours will follow the cancellation policy. **
If a client needs to reschedule but LASHED BY SHALANI does not have availability to rebook within the required maintenance window, the client may have to book an extended fill or possible full set at a later date and will be responsible for the increased appointment cost.
CANCELLATIONS:
In order for clients to cancel/reschedule an appointment and get their deposit back, they must notify LASHED BY SHALANI 24 hours prior to the appointment.
If clients cancel appointments less than 24 hours before, they DO NOT receive their deposit back (50% of the price of booked service), nor does it transfer to another appointment. Meaning that they will have to make another deposit to book a new appointment.
When a client no calls, no shows an appointment they will be charged for 100% of the service they had been booked for.
If a client does a NO SHOW/NO CALL, they can be banned from booking any future appointments.
LASH HEALTH FOR LASH CLIENTS:
*Natural eyelashes are unique from person to person and there are many different types of eye shapes, which means a set on one person may look different on you. Before our appointment I will always ask what you’re looking for but also keep in mind that I will look at your natural lashes to see what they can handle.*
*Lash health always comes first, I want to prevent damage to your natural lashes. Keep in mind that if you have very sparse lashes, I have the right to decline service if I feel you are not a good candidate for lash extensions.( I do offer consultations for this reason.) Often times I will recommend a lash serum and have you come back to re-evaluate. *
FOR MY LASH CLIENTS- FILLS:
**In order to maintain full lashes, book a fill appointment every 2-3 weeks. Clients can come back sooner if preferred. A fill requires your lashes to be 40-50% full. It is the clients responsibility to let me know if their lashes are less than 40% so I can try and get them in sooner. It may be difficult at first for the client to tell what 40-50% may look like. Sending photos and communicating with me will help in making that decision.**
In order for a client to be eligible for a proper fill service they must try their best to maintain 40-50% of lashes. If the client does not book their maintenance fill within the required time frame, they are responsible for booking a new full set at the full set price. If a client shows up to appointment with less than 40% remaining, full coverage is not guaranteed within the time frame. IF LASHED BY SHALANI has availability the service may be switched to an extended fill or full set but the client will have to pay the increased cost for the service switched.
**LASHED BY SHALANI may not perform over other lash technicians work.*
DEPOSITS:
Clients should understand that deposits are NON-REFUNDABLE if a client chooses to cancel or reschedule less than 24 hours before scheduled appointment. Deposits are also not TRANSFERABLE.
Deposits will go towards the full payment collected on the day of the appointment.
Forms of payment: Credit card; Cash
POST SERVICE 72 HOUR POLICY:
LASH CLIENTS: *If you are experiencing excessive fallouts in the first 24 hours, please notify me within 72 hours.*
FACIAL CLIENTS: *If you are experiencing any post treatment issues in the first 24 hours, please notify me within 72 hours.*
CONSENT/CONSULTATION FORM:
*For first time clients, expect an in depth consultation before starting your service. We will go over the consent/ consultation form I sent you prior to your service. If you have any questions please, please don’t hesitate to ask!*
*I will also send you the pre-appointment instructions as well as aftercare instructions. *
*All services are final sale, no refunds*